FAQS
Yes. Our Bostel BMS™ CRM (Customer Relationship Management) is software. We refer to it as the Bostel BMS™ CRM App. Our CRM App is a mobile and desktop application that helps businesses track and manage customer interactions in a single system of record. Our CRM App will record interactions in your business between your prospects and your existing customers.
The Bostel BMS™ CRM can run on any type of computer or Apple and Android device that has an internet browser and an internet connection.
Because the Bostel BMS™ CRM runs on Apple and Android internet connected mobile devices, you can get it from your Google Play or Apple App Store. You can also access the Bostel BMS™ CRM on any internet connected hardware using an internet browser like Microsoft Internet Explorer or Edge, Google Chrome, Apple Safari or Amazon Silk. Use the link https://crm.bostel.com or go to the bostel.com website and on the top right look for and click the Bostel BMS™ CRM Icon link.
The Bostel BMS™ app is not free, but you can install and test the App using a free shared account or signup and get a private account with a 10-day free trial. We do have a variety of pricing options starting at $29.99 per month for a two-user. Because we believe that in order to provide the best products and services, we need to invest in our people and innovation and strive to offer our clients the best prices possible.
If you can use a smartphone and understand and run your business, then you should have no problem with the Bostel BMS™ CRM. The App comes configured to get started right after signing up. It will self-configure itself using your signup information, and you will be using it in minutes.
Yes. If you have customers or prospects, you will benefit from our Bostel BMS™ CRM. Even if your customer base is very small, it’s hard to keep all your business interactions in your mind. Our Bostel BMS™ CRM is a powerful business tool that streamlines your business processes, gives valuable business insights, and connects your team allowing collaboration, in real time.
A huge benefit of our Bostel BMS™ CRM is in automating routines like smart notifications, scheduling and reminders of notices, calls, meetings and tasks, which saves countless hours. This allows for better use of your time.
Example: You want to send out follow-up emails based off the week’s activities. You don’t have to remember which leads you want to target. The Bostel BMS™ CRM has built-in rules around your leads, opportunities and quotes. You can have Bostel BMS™ CRM automatically send emails so leads are quickly routed to clients or reps to be either followed up with or nurtured.
The result? You can jump on opportunities quicker and close more deals.
Our Bostel BMS™ CRM application makes the same information available across the team.
This means that almost any focused activity can be better and more easily coordinated. Also, because account data and activity is updated in real time, every team member, no matter where they are and what they’re working on, is always working with up-to-the-minute information on customers and your company’s interactions with them, like stages in the sales cycle, service issues, or order and billing status.
At the most basic level, Bostel BMS™ CRM means putting account and contact information in a central and accessible place, so you accelerate and streamline the sales process.
For instance, instead of being mired down in yellow sticky note reminders or buried in spreadsheets and Google Docs, you can move leads through your sales team quickly and easily, as a team.
Our Bostel BMS™ CRM system gives you a quick way to score and route leads, track opportunities and activities, and gain visibility into deal stages and business health for both prospects and customers.
And it’s literally a record of your business’s ongoing relationship with those contacts, whether they’re a customer, or if you’re trying to turn them into a customer. The details of that record can contain everything from call logs, call notes, deal conversations, and quotes to shared files that are relevant to the customer’s needs, and more.
So now anyone with access to the record can speak to the customer with confidence. Additionally, you can set it up to create daily to-do lists, schedule call alerts, trigger emails, and more. Using our Bostel BMS™ CRM solution you will find deal cycles shortened considerably.
Bostel BMS™ CRM can give you access to lead databases that can be loaded with your ideal prospects and decision makers within a company and provide social data on those contacts. This makes sales and territory planning analysis easier.
Bostel BMS™ CRM can also use forms to capture leads from social media ads, website landing pages or emails.
And for those leads that are not sales ready, you can even automatically put them on a nurture track so that when you do call, they are more likely to purchase.
The Bostel BMS™ CRM comes fully loaded with everything you need to run your business. The modules are developed very intuitively making them easy to use with very little or no training at all. The modules include Leads, Contacts, Calls, Meetings, Tasks, Notes, Calendar, Opportunities, Products, Reports, Quotes, and Invoices.
Bostel BMS™ CRM can help increase sales because it simplifies and smooths the interactions between your company and your customers.
By serving as an organized leads manager and complete customer relationship management platform it’s full of data, analytics, reports, text, picture, audio notes and more.
The information that Bostel BMS™ CRM manages can help companies make objective decisions that best serve their new and current customers more effectively.
There are multiple methods for importing contacts into the Bostel BMS™ CRM: Manually by you or your Team, Forms on your website completed by Customers or Prospects, the Bostel Marketing Team and the Bostel Data Loader.
Our Bostel Marketing Team can scrape the web and/or create a social media or email campaign for prospect leads generation. These new fresh leads than get loaded to your leads module that can then be used by you and your team.
Yes, with support credits you can have Bostel Support Staff create custom reports.
Your Support Credit can be used to help you upload or down load any of your records.
No. Simply forward your lines whenever you need us, and we’ll take it from there.
Not at all! You’re free to change at any time. We work with your schedule, not vice versa.
Yes. Bostel Voice AI™ can transfer or forward calls to your mobile phone, home phone, office line, or another team member when needed.
Checking your Bostel Voice AI™ usage is simple. Log in to your account and open the Voice AI Dashboard. There you can view:
- Total hours and minutes used
- Remaining hours included in your plan
- Current billing period usage
- Call history and recordings
- Inbound and outbound call statistics
- Average call duration
- Transcripts and AI actions performed
- Any additional usage charges, if applicable
You can also filter usage by date range to review activity for a specific day, week, or month. Usage statistics are updated automatically, allowing you to monitor consumption and manage costs with ease.
Yes. Bostel Voice AI™ offers several optional features and add-ons to help customize your Voice AI experience and support your business needs.
Available options may include:
- Additional AI call hours beyond your monthly plan allowance
- Extra phone numbers
- SMS and MMS messaging capabilities
- Call recording and transcription
- Multi-language voice support
- Appointment scheduling and calendar integration
- CRM integration with Bostel BMS™
- Custom knowledge bases and AI training
- Department and call-routing configurations
- Email and SMS notifications
- Voice cloning and premium AI voices (available on select plans)
- Additional users and team access
- Custom workflows and API integrations
- Priority onboarding and support services
Our team can help tailor a Voice AI solution based on your business size, call volume, and workflow requirements. Contact Bostel for a customized configuration and pricing options.
Bostel Voice AI™ makes it easy to receive and manage messages. When a caller leaves a message or the AI takes one on your behalf, you can receive it through multiple channels, including:
- SMS text messages
- Email notifications
- The Bostel BMS™ mobile app
- The Bostel Voice AI web portal
- Voicemail recordings
- AI-generated call transcripts
- Push notifications (mobile app)
- Team inboxes or shared departments
Each message can include the caller’s name, phone number, call time, reason for the call, voicemail recording, and a transcript of the conversation, allowing you to review and respond quickly from anywhere.
You can also configure notifications so messages are sent to multiple users or departments, ensuring important calls are never missed.
You can e-mail Client Services at su*****@****el.com . Please include your Account Number.
Bostel Voice AI™ identifies calls based on the phone number assigned to your business. When someone calls your dedicated business number, the call is automatically routed to your AI agent, which answers using your company’s name, greeting, and customized instructions.
You can configure multiple numbers and departments, allowing the AI to recognize and handle calls for different locations, services, or teams. The AI uses your business knowledge base, schedules, and routing rules to provide accurate responses and direct callers appropriately.
Whether callers reach you through a local, toll-free, or transferred number, Bostel Voice AI™ knows which business or department the call belongs to and responds accordingly, ensuring callers receive a consistent and professional experience.
Bostel Voice AI™ offers flexible plans designed for businesses of all sizes. Pricing is based on the number of AI call hours included each month.
| Plan | Monthly Price | Included AI Hours |
|---|---|---|
| Starter | $99/month | 20 hours – Estimated 600 calls |
| Growth | $199/month | 45 hours – Estimated 1350 calls |
| Professional | $399/month | 100 hours – Estimated 3000 calls |
All plans include:
- 24/7 AI call answering
- Natural voice conversations
- Message recording, dictation and summary
- instant notifications with caller information and AI summary
- Call transfers to your phone or team
- Call recordings and transcripts
- Custom greetings and business knowledge
- Appointment scheduling capabilities
- Integration with Bostel BMS™
- Web and mobile access
- Multi-language support
Additional AI hours, phone numbers, SMS messaging, outbound calling, custom voices, and AI setup support other features are available as optional add-ons.
Bostel Voice AI™ is billed on a convenient monthly subscription basis. Your plan fee is automatically charged each month using the payment method on file.
Billing includes:
- A fixed monthly subscription based on your selected plan
- Included AI call hours for each billing cycle
- Optional add-ons and additional usage, if applicable
- Automatic monthly renewal
- Online invoices and billing history
- Secure payment processing
- Easy plan upgrades or downgrades
You can review your subscription, usage, invoices, and payment information anytime through the Bostel portal.
If your usage exceeds the hours included in your plan, additional charges or a plan upgrade may apply. You may also cancel or modify your subscription at any time, subject to your service agreement.
Getting started with Bostel Voice AI™ is quick and easy.
- Choose a plan that best fits your business needs.
- Create your Bostel account and enter your billing information.
- Get a business phone number (in the Voice AI portal).
- Customize your AI agent with your business name, hours, services, FAQs, and call routing preferences.
- Test your AI assistant to ensure it responds the way you want.
- Go live and start answering calls 24/7.
After signup, you can continue to refine your AI agent by adding knowledge documents, custom greetings, departments, and workflows to better match your business operations.
Need help getting started? Our onboarding team can assist with setup, number porting, and AI customization to have your Voice AI assistant up and running quickly.
Bostel Voice AI™ learns about your business from the information you provide during setup and from the knowledge sources you choose to connect. This allows the AI to answer questions accurately and represent your business professionally.
Your AI can use information from:
- Business profile details such as your company name, hours, services, and locations
- Frequently asked questions (FAQs)
- Documents, manuals, and price lists
- Your website content
- Custom instructions and call scripts
- Knowledge bases and uploaded files
You remain in control of the information used by the AI. As your business changes, you can update your knowledge base at any time, allowing Bostel Voice AI™ to provide current and accurate responses to your customers.
The more information you provide, the better your AI assistant becomes at answering questions, routing calls, scheduling appointments, and delivering a professional customer experience.
Bostel Voice AI™ supports bilingual and multilingual conversations, allowing your business to serve customers in both English and Spanish automatically.
When a call comes in, the AI can:
- Answer with a bilingual greeting, such as:
“Thank you for calling ABC Company. For English, please continue. Para español, continúe hablando en español.” - Detect whether the caller is speaking English or Spanish and switch languages automatically.
- Continue the entire conversation in the caller’s preferred language.
- Transfer calls to English- or Spanish-speaking staff when needed.
- Send messages and notifications in the appropriate language.
- Schedule appointments and answer questions in either language.
Bostel Voice AI™ supports more than 15 languages, allowing businesses to provide professional service to customers from diverse backgrounds without requiring separate phone lines or agents. The AI naturally adapts to the caller’s language, creating a seamless and personalized experience.