Bostel CRM SMS/MMS Services Privacy Policy
Last Updated: February 2025
1. Overview
This Privacy Policy explains how Bostel CRM collects, uses, stores, and protects personal information associated with SMS/MMS messaging services.
2. Information We Collect
We may collect:
• Phone numbers
• Message content (quotes, invoices, reminders, etc.)
• Delivery timestamps and metadata
• Opt-in and opt-out logs
• Device and carrier identifiers
• User account information within Bostel CRM
3. How We Use Information
Data is used to:
• Deliver SMS/MMS messages
• Provide delivery tracking
• Prevent spam and fraud
• Support customer service
• Maintain regulatory compliance
• Improve system performance
We do NOT sell message data or phone numbers.
4. How Businesses Use the Data
Businesses using Bostel CRM may send:
• Transactional notifications
• Appointment reminders
• Billing notices and quotes
• Customer support messages
• Marketing messages (where allowed)
Businesses are individually responsible for legal compliance.
5. Consent and Opt-In
Users must obtain valid consent before texting any recipient. Consent must follow TCPA, CTIA, and applicable state laws.
6. Opt-Out Handling
When a recipient sends STOP or a similar keyword, messaging stops immediately. The opt-out is logged within the CRM.
7. Sharing Information
Information may be shared with:
• SMS/MMS gateway providers
• Mobile carriers
• Regulatory agencies (if legally required)
We do not share data for advertising purposes.
8. Data Security
We use:
• Encrypted data storage
• Secure transmission protocols
• Account-level access controls
• Logging and monitoring
9. Data Retention
Retention varies based on legal and business needs. Logs may be retained for compliance audits.
10. Children’s Privacy
We do not knowingly collect information from children under 13. SMS/MMS services may not be used to target minors.
11. User Rights
Individuals may request:
• Access to their stored messaging data
• Corrections to inaccurate data
• Deletion of certain information (where permitted)
Requests may be submitted to privacy@bostel.com.
12. Changes to This Policy
We may update this policy at any time. Changes will be posted within the CRM.
13. Contact
privacy@bostel.com